Shipment

Fast shipping from the heart of Switzerland

We pack and ship daily, directly from our central warehouse in the canton of Lucerne (offices). From now on we only offer priority shipping at no extra charge!

Shipping
Regardless of whether it is a mini package, a maxi package, bulky goods or a shipping company, our price for postage, packaging and handling is CHF 9.90. We ship from an order value of CHF 99.- free postage! Shipping with Die Post.

Shipping time
Your order is usually delivered within 1-4 working days with you. This depends on what time you place the order with us. Saturday & Sunday are not considered working days for us. Orders placed before 10 a.m. are usually processed the same day.

public holidays
There are a lot of public holidays in the canton of Lucerne. Since our customers are at home all over Switzerland, our logistics team also works on cantonal holidays. We also allow ourselves a break on public holidays.

Logistics partner
For parcels it is Die Post and for general cargo (pallets) it is Imbach Logistik.

Tracking
As soon as your order has been packed, you will receive the tracking code by email. This means you can track the status of your delivery at any time (usually from around 7 p.m. as soon as the package has been scanned at the distribution center). Please note that this does not apply to freight forwarding. If you have ordered a large item that will be delivered by truck, you will receive a call from the driver with further information.

Package damage?
Parcels always leave our warehouse in perfect condition. Unfortunately, for whatever reason, there may be damage to the package on the way to you. Die Post is responsible for this. Report the damage immediately to the postman or to your post office within 5 days and inform us by email.

collection
To ensure an efficient logistics process, we are currently not offering pickups. Our focus is on shipping your order as quickly as possible. From around autumn 2024 we will be offering collection from offices. We will communicate this early in our news blog.

Shipping abroad
We currently do not offer deliveries abroad. However, if you have a delivery address in Switzerland or the Principality of Liechtenstein, we are happy to accept orders from international customers. In these cases, an advance payment is required and you can choose between VISA, MasterCard, TWINT, Apple Pay, Google Pay etc.

For a more sustainable future!
We attach great importance to environmental protection. That's why we use environmentally friendly packaging material wherever possible, such as cornstarch filling material, eco-friendly paper, etc. Our packaging material is either reusable, compostable or dissolves in water. In addition, we sometimes use used cardboard boxes to further reduce the environmental impact.